RETURN POLICY At Ultimate Airsoft we are committed to providing exceptional service and top notch support to our customers. We understand that not every purchase made from our website and retail stores will be a perfect fit for every customer. Therefore, if you are not happy with a product that you purchased at any one of our stores, you will have 7 days from the date of receipt to request a return for store credit or exchange with no restock fee (exclusions apply, see below). All merchandise being returned MUST be in resell-able condition. Therefore, item(s) being returned must be in brand new and unused condition. Meaning item has no signs of use or attempted use, modifications or signs of attempted modification (i.e. installation of internal and external parts), and items are returned with all included accessories, merchandise tags, factory stickers and logos still attached, and factory packaging is fully in tact. Any merchandise that is reported and/or determined to not be in this condition will not be granted return authorization. Before shipping back any items for return, you must first receive return authorization. A return request can be obtained verbally by contacting us at (647) 930-7322 during business hours of 5:00pm to 11:00pm (EST), Wednesday to Friday. Customers will receive an email from the RMA Department authorizing you to return items. An RMA number will be provided along with return instructions that need to be carefully followed. Please DO NOT send any returns back without prior return authorization or an RMA number from Ultimate Airsoft Any packages received without return authorization or an RMA number will be refused upon arrival and returned to sender. Ultimate Airsoft will authorize returns for store credit or exchange under the agreement from customer that all items being returned are in brand new and unused condition. All items received will undergo a routine inspection by the RMA Department to ensure items are in brand new and unused condition as required by Ultimate Airsoft and agreed upon by customer. Ultimate Airsoft maintains full discretion in determining condition of merchandise; if it is in brand new and unused condition, and therefore, is restock-able and resell-able. Any merchandise determined to not be in this condition will be subject to the following open box fees: 30% open box fee.
Items will not be accepted on returns where items have signs of use or attempted use, modification or signs of attempted modification (i.e. installation of internal and external parts), accessory items included in packaging are not present or have been used, merchandise tags, factory logos and stickers have been removed, retail packaging is in unsatisfactory condition.
TERMS & EXCLUSIONS No returns on any Gift System items, Mystery Boxes or Blowout purchases. Ultimate Airsoft maintains full discretion in determining condition of merchandise. Open box fees will be automatically applied upon receipt and inspection of items by the RMA Department. Ultimate Airsoft reserves the right to refuse and/or deny any return for store credit or exchange for any item that is determined to be used, damaged, altered, modified, or is in any condition that would deem the item to be not restockable or resellable. This return policy applies only to “BRAND NEW” and un-used items. If you are experiencing any problems or issues (DOA, failure, damage) with an item you received, it will be covered under our warranty policy. All merchandise, unless otherwise stated, that are sold on our website or our retail store will be covered under Ultimate Airsoft 7-day warranty. Please refer to the warranty policy for more details. WARRANTY Items received DOA (Dead on arrival) must be claimed within 48hrs of “delivered” status on Canadapost or UPS tracking. In this scenario, Ultimate Airsoft will replace the item(s) for you. Please note an RMA is still required for this procedure. WARRANTY EXCLUSIONS Use of improper sub standard BBs It is very important to use the proper BBs in your airsoft guns. Substandard BBs will cause premature failure of an airsoft gun and its internals. BBs should always be purchased from an airsoft only hobby shop. In general, BBs purchased from large department stores, super stores, or any sporting goods stores are considered substandard. Stay away from these mainstream retailers as they do not possess the knowledge and experience to recommend and supply reliable BBs for your airsoft gun. DO NOT USE .12g BBS!!! The use of 0.12 gram BBs may Damage your Airsoft Gun and will Void your Warranty. Substandard BBs can be visually inspected by observing the molding or casting seams; often times you will see the shape of the BBs are not round but oval in shape. These imperfections will cause BB jams which will eventually result in a failure. The use of improper and/or substandard BBs will void not only our warranty policy, but any manufacturer warranty as well. Improper use/abuse/neglect Product failures that result in the improper use, abuse, or neglect on the users/customers part will void the warranty on a product. Damages as a result of improper storage, product being dropped from any distance, improper use, exposure to liquids, and exposure to extreme weather conditions are considered improper use and will void any and all warranty(s) by Ultimate Airsoft and the product manufacturers. The use of high voltage batteries (greater then 9.6 volts) will result complications to your warranty*. * Warranty claims as a result to use of high voltage batteries will be handled on a case by case basis. Unauthorized/Illegal modifications: Product failures as a result of any attempted alteration to the airsoft gun will not be covered under the Ultimate Airsoft. warranty policy. Upgrades and modifications, either internal or external resulting in a failure will not be covered. Ultimate Airsoft will “only’ warranty products and services performed by Ultimate Airsoft or the manufacturer / distributor of said merchandise. If a warranty product has been disassembled by anyone other then an authorized Ultimate Airsoft employee or Manufacturer; said product will not be covered. Bone Yard: Any products purchased from our bone yard section are as is with no warranty expressed or implied. Shipping damage, displays, prototypes, un-repairable, un-stock able, QC failed, factory defects, and otherwise un-sellable products will contribute to the bone yard. For these reason Ultimate Airsoft will not be able to take a return or warranty for said product. All bone yard items are considered broken and do not work.
SHIPPING POLICY Signature is required upon delivery for all orders Proof of age will be required on all gun orders All orders are shipped by Canada Post Most orders placed by 2pm EST will be shipped within 24 business hours We may request up to 3 business days (Monday to Friday) to process and ship orders following a holiday or due to an influx of orders received Ultimate Airsoft does not process or ship orders on Monday,Tuesday and holidays. Customers are responsible for knowing Canada Post schedules regarding delivery on weekends and holidays Free shipping only applies to destinations in Canada that are accessible by ground routes. Those areas accessible only by air are exempt from this offer. Those postal codes starting with the following are possibly serviced only by air: A0K, G0G, J0M, P0L, P0V, R0B, S0J, T0H, T0P, V0J, V0N, V0P, V0R, X0A, X0B, X0C, X0E, Y0B. If your area is serviced only by air, then free shipping offer does not apply and we will contact you at the email address or phone number you provided regarding the costs of your shipment. Certain restrictions apply on overweight and over sized items
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